ROLE network

Relating Outcomes to Lived Experience

Essential standards of care

From 1 October 2010, every health and adult social care service in England is legally responsible for making sure it meets the following new essential standards of quality and safety:

The essential standards

1. You can expect to be involved and told what’s happening at every stage of your care

  • You will always be involved in discussions about your care and treatment, and your privacy and dignity will be respected by all staff.
  • You will be given opportunities, encouragement and support to promote your independence.
  • You will be able to agree or reject any type of examination, care, treatment or support before you receive it.

2. You can expect care, treatment and support that meets your needs

  • Your personal needs will be assessed to make sure you get care that is safe and supports your rights.
  • You will get the food and drink you need to meet your dietary needs.
  • You will get safe and co-ordinated care where more than one care provider is involved or if you are moved between services.

3. You can expect to be safe

  • You will be protected from abuse or the risk of abuse, and staff will respect your human rights.
  • You will be cared for in a clean environment where you are protected from infection.
  • You will get the medicines you need, when you need them, and in a safe way.
  • You will be cared for in a safe and accessible place that will help you as you recover.
  • You will not be harmed by unsafe or unsuitable equipment.

4. You can expect to be cared for by qualified staff

  • Your health and welfare needs are met by staff who are properly qualified.
  • There will always be enough members of staff available to keep you safe and meet your health and welfare needs.
  • You will be looked after by staff who are well managed and have the chance to develop and improve their skills.

5. You can expect your care provider to constantly check the quality of its services

  • Your care provider will continuously monitor the quality of its services to make sure you are safe.
  • If you, or someone acting on your behalf  makes a complaint, you will be listened to and it will be acted upon properly.
  • Your personal records, including medical records, will be accurate and kept safe and confidential.

How is the new system different?

  • Care Quality Commission look at the care you get rather than at systems and processes.
  • They listen to what you’ve got to say about your treatment, care and support. They want you to have a bigger say in how they decide whether care services are meeting essential standards.
  • They check how care services are meeting essential standards now, rather than in the past.
  • They have a wide range of powers that allow them to act if they find that a care service is not meeting essential standards.
  • They update their website when there are changes to report about checks, improvements or concerns.

For more information see the Care Quality Commission website.

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